If you wish to return an item, please first get in touch with us by email at: team@roselaville.com

Items can be returned within 28 days of delivery.

You'll need your original receipt or despatch confirmation email.

Items should be clean, unworn and with tags, packaging still attached in new condition.

Please note, returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

This does not affect your statutory rights.

Definitions

“Conditions”

means these terms and conditions;

“Contract”

means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of the Order;

“International”

means countries other than the United Kingdom (UK)

“Order”

means an order placed by You via this Website for one or more Products;

“Personal Information”

means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;

“Product”

means any product advertised on this Website;

“Unlimited Delivery”

means the 12 (twelve) months on Our Website in connection with an Order.

“UK”

means England, Scotland, Wales, Northern Ireland and Isle of Man

“We/Us/Our”

means RoseLaville;

“Website”

Means RoseLaville.com, any other URL operated by us and our mobile applications;

“You/Your”

means a user of this Website;

“Error”

means a human mistake or a technical or system failure that leads to incorrect pricing of Orders and/or Products.

Use of this website

Application of these Conditions 
These Conditions apply to Use of this Website and are the terms and conditions on which We will supply any of the Products to You (including the supply of Unlimiited Delivery) and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now.

Please click on the button to mark Your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

The terms and Conditions applicable to the purchase of Products offered for sale through this Website and the equivalent terms and conditions for sale through RoseLaville stores and elsewhere shall be mutually exclusive. In particular, promotions and offers advertised on this Website shall not be valid in connection with any purchase through RoseLaville stores or elsewhere, and promotions and offers available through Our stores or elsewhere shall not be valid in respect of Website purchases.

When Using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

You may obtain further information about Your statutory rights by contacting Your local authority Trading Standards Department or Citizens Advice Bureau.

Changes 
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is Your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

Queries 
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by emailing us at team@roselaville.com

Your Account 
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to Your computer and/or email address to prevent unauthorised access to Your account.

Description and Availability 
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves. All Products are subject to availability. In the event Products are unavailable they will be cancelled from Your Order and You will receive a refund.

Price 
For International Orders, prices appearing on this Website may be subject to taxes and duties (where applicable) at the current rates.

The cost of Your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.

Due to circumstances beyond Our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm Your Order at the altered price.

By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Placing an Order 
You must not order Products via this Website if You are younger than 16 years of age. In the case of Products which can only legally be supplied to people over the age of 18, this will be indicated on the Website in relation to the appropriate Product.

All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that We have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”). The Contract between Us will only be formed when We send You the Despatch Notice.

Where, in our reasonable judgment, we believe that there is an Error, we will be entitled to cancel Your Order and refund Your payment.

Where the Error is noticed before the Order is despatched, we will use all reasonable endeavours to inform You and allow You to choose whether to re-place the Order at the correct price or to have Your Order refunded.

We may undertake searches with credit reference agencies for the purpose of verifying Your identity and the Personal Information You submit as part of an Order. To do so the agencies may check Your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also Use Your details in the future to assist other companies for verification purposes. 

For information about placing an order using Klarna, please click here.

Payment Methods 
There are easy and flexible ways for You to pay for Your Order. We accept:

You confirm that the card or PayPal account being used is Yours.

General Indemnity 
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of Your use of this Website or out of theuUse of this Website by any person using Your account number and/or password.

Our Liability 
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and fit for the purpose for which Products of the kind are commonly supplied and in conformity with the Contract.

Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.

To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.

We will not be liable to You in Contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.

Nothing herein shall affect Your statutory rights and You may obtain further information about Your statutory rights by contacting Your local authority Trading Standards Department or Citizens Advice Bureau.

Nothing in these Conditions shall limit Our liability for death or personal injury resulting from Our negligence or that of Our servants, agents or employees, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.

Language 
The Contract will be concluded in English.

Transfer 
We may assign or transfer any of Our rights or obligations under a Contract.

You may not assign or transfer any of Your rights or obligations under this Contract.

Waiver 
If We fail, at any time of the Contract, to insist upon performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

A waiver by Us of any default shall not constitute a waiver of any subsequent default.

No waiver by Us of any of the terms and Conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.

Severability 
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.

Entire Agreement 
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.

Governing Law 
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts.

Third Parties 
The Contracts (Rights of Third Parties) Act 1999 shall not apply.

Secure online storeping

Secure Certificate 
We believe buying on-line at RoseLaville.com is secure. This is because:

All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology.

The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see Our VeriSign secure certificate, meaning that Your data is visible only to Us.

Privacy Policy 
We are a registered data controller with the Information Commissioner’s Office.

DATA Collection 
When You visit this Website We may collect, and Our third party providers of advertisements and content may collect, information about where You are on the Internet (e.g. the URL You came from, IP address, domain name types like .co.uk and .com), Your browser type, the country and telephone area code where Your computer is located, the pages of this Website that were viewed during Your visit, the advertisements You clicked on, and any search terms that You entered on Our Website (“User Information”). We and they, may collect this User Information even if You do not register on this Website When You register or store on this Website, We will (where applicable) ask You to input and We will collect Your Personal Information.

We will treat all Your Personal Information (which includes any User Information from which We can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable EU and UK General Data Protection and consumer legislation.

Use 
We confirm that Your Personal Information is held in accordance with the registration We have with the Information Commissioner's Office. We only Use Your Personal Information for the following purposes:

When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.

If You indicate Your agreement to being contacted by Us by these means You may subsequently unsubscribe from Our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend Your account profile at any time by signing in and going to “My Account”.

Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party Contractors engaged by RoseLaville to perform a variety of functions such as processing Your Orders, assisting with promotions or providing technical services for Our Websites. We require all such third parties to treat Your Personal Information as fully confidential and to fully comply with all applicable EU and UK General Data Protection and consumer legislation.

You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.

Cookies 
Cookies are small pieces of information that are stored by Your browser on Your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store Products in Your Storeping Basket between visits. Most web browsers automatically accept cookies, but You can Usually change Your browser to prevent that. Even without a cookie, You can still use most of the features on the Website, including placing Products in Your storeping basket and purchasing them.

Links to other Sites 
We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.

Questions and concerns regarding this policy and Your Personal Information should be directed to the following email address:

Attn:
General Data Protection Compliance Officer 
team@RoseLaville.com

Satisfaction guarantee

Our Guarantee 
It is important to Us that You are delighted with all Our Products. If there is any reason why You are not completely satisfied with any Product You Order from Us, You can simply return it to Us – please see “Returning Products” section below. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to Your account. This guarantee is in addition to and does not affect Your statutory rights.

Delivery Locations 
Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure.

We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We can deliver to British Forces Post Office (BFPO) addresses.

Delivery Services

Delivery will be to the UK or international address specified in Your Order. We offer a variety of delivery options but We shall have no liability for any delay or failure to deliver Product if the delay or failure is wholly or partially caused by circumstances beyond Our control.

When placing an Order please bear in mind We are unable to deliver on Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.

Your expected delivery date will be confirmed at checkout when placing Your Order.

United Kingdom 
UK Next Day Delivery 
We aim to deliver Next Day delivery Orders within 1 to 2 days. ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday and 10:00 and 17:00 Sunday (excluding Public/Bank Holidays).

UK Express delivery is not available to the following locations:

UK Nominated Day Delivery 
Select a delivery date of your choice, up to seven days in advance. ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday and 10:00 and 17:00 Sunday.

Nominated Day is not available to the following locations:

UK Precise Delivery 
Precise Delivery allows you to select an hour slot for delivery at checkout, which you can schedule up to seven days in advance. Delivery slots are available between 08:00 and 20:00 on your chosen day.

Precise Delivery is not available to the following locations:

UK Standard Delivery 
We aim to deliver all mainland UK standard delivery Orders within 5 working days Monday - Saturday.

We aim to meet these timescales but during busy periods (including sale) deliveries may take a little longer.

ALL deliveries will be made between 08:00 and 20:00 Monday-Saturday (excluding Public/Bank Holidays).

Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.

International Delivery Services 
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the Products reach the destination country and these charges are Your responsibility and must be paid by the recipient. We have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

In addition, some countries have import restrictions on certain Products or materials. You are responsible for determining whether there are any restrictions on delivery of Our Products to Your selected destination. You can contact Your local customs office for assistance regarding these matters. Delivery may be delayed by local customs because of this but this is out of Our control.

To see a list of countries that We deliver to and the service(s) We provide please see Our Delivery page.

For some International sales We have partnered with Global-e, a third party service acting as Your seller-on-record. When You buy via Global-e, You will see that Your payment method is charged by Global-e\RoseLaville, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). For any queries, You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom.

Lost Parcels
If You paid for your delivery by a certain date or time and it does not arrive by that date, let us know and We will begin Our missing parcels procedure. If You paid for standard delivery and Your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us. We will investigate Your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the payment method which was Used to place the Order. Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event You will be contacted by Our Customer Services Team and asked to provide an alternative delivery location for future Orders.

Consumer Contracts Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) state that You have fourteen (14) calendar days to cancel the Contract for Your Order with Us and We will issue You with a full refund for the items You have purchased and the cost of standard delivery if You've paid for shipping for countries in the UK and EU only.

Returning Products

United Kingdom Returns

Please view our returns info for all UK Returns. 

International Purchases and Returns
Purchases from this Website may be in British Pounds (£ GBP), Euros (€ EUR), US Dollars ($ USD), Australian Dollars ($ AUD) or Swedish Krona (kr SEK). Banks and International credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.

If You return Your Products to Us Using the postal service, refunds will be issued in the currency in which You originally paid for the purchase if product is sent incorrectly or damaged. Refunds through Our UK stores are in British Pounds (£ GBP) Using a regularly updated exchange rate. Refunds through Our non-UK stores are in local currency Using a regularly updated exchange rate. Banks and International credit/debit card issuers will determine exchange rates. If You paid Using a different currency, You will be refunded in the store’s local currency (Pounds Sterling, Euros or Swedish Krona) at the current RoseLaville exchange rate.

All Orders are shipped from the UK. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.

Returns to Us are at Your cost and You should keep evidence of having sent the Products, such as a certificate of posting. For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear. Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken.

RoseLaville Face Coverings are not Personal Protective Equipment (PPE) or a medical device. RoseLaville Face Coverings are non–returnable for hygiene reasons. RoseLaville Face Coverings are not a substitute for the Governments guidance and practices for social distancing. When washing the RoseLaville Face Coverings please follow the care instructions on the care label.

Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them). Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of RoseLaville’s returns policy.

Notices
All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or 3 days after the date of posting any letter, provided that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will Use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

We offer shipping to UK, Europe & USA. Delivery prices will be shown at checkout.